Privacy Policy

Privacy Policy

Genuine Ex-UK Merchandise & Supplies Ltd

At Genuine Ex-UK Merchandise & Supplies Ltd (“we”, “our”, “us”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, purchase products, contact us, or engage with our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

a) Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Billing details

  • Order details

  • Messages or inquiries

b) Automatically Collected Information

When you visit our website:

  • IP address

  • Browser type & version

  • Device information

  • Pages viewed

  • Time spent on pages

  • Cookies and similar tracking technologies

c) Payment Information

Payments are processed through secure third-party payment providers. We do not store your full payment card details on our servers.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate regarding your purchases

  • Improve our website and customer experience

  • Provide customer support

  • Send updates, order confirmations, and notifications

  • Respond to inquiries

  • Prevent fraud and enhance security

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information with trusted third parties only when necessary, including:

  • Delivery and courier companies

  • Payment processors

  • IT and website service providers

  • Customer support tools

  • Legal or regulatory authorities (only when required by law)

These third parties are required to protect your information and use it only for the services they provide.

4. Cookies and Tracking Technologies

Our website may use cookies to:

  • Recognize your browser

  • Remember your preferences

  • Improve loading speed

  • Analyze site usage

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

5. Data Security

We implement appropriate technical and administrative measures to protect your information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Provide services

  • Meet legal, accounting, or reporting requirements

After this period, your information is securely deleted or anonymized.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion of your data

  • Withdraw consent to marketing communication

  • Restrict processing of your information

To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices, content, or security of external websites.

9. Children’s Privacy

We do not knowingly collect information from children under the age of 18.
If you believe a child has provided us with personal data, please contact us for immediate removal.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with a revised “Last Updated” date.
Continued use of our site indicates acceptance of any changes.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

Genuine Ex-UK Merchandise & Supplies Ltd
📧 Email: [add your email]
📞 Phone: [add your phone number]
📍 Location: [add your address]